Logistics Protocol

Shipping & Returns

Clear dispatch standards and delivery guidelines for research orders.

U.S. Domestic Shipping

All domestic orders are processed within 1-2 business days.

Standard Ground: 3-5 Business Days.
Expedited 2-Day: Faster handling for urgent orders.
Overnight Express: Next business day delivery (orders placed before 2 PM EST).

International Shipping

We ship to most global research hubs. Customs processing and local regulations may affect delivery timing.

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Packaging & Handling Standards

Orders are packed using protective materials to reduce transit risk and preserve vial integrity.

Return Policy

If an order arrives damaged or incorrect, contact support within 48 hours of delivery for resolution.

If an order arrives damaged or if there is a discrepancy with your packing slip, please contact our support team within 48 hours of delivery at support@primepep.com. We will gladly arrange for a replacement upon verification.